Copy of Unitex - Careers
Customer Service
- Working with customers over the phone, via web enquiries and occasionally face to face.
- Handling customer queries and using your problem solving skills to rectify issues in a timely and professional manner.
- Tracking freight through our various courier companies via web and over the phone.
- Taking, entering and following up orders from our customers.
- Maintaining your own customer base
Reporting to the Ecommerce Manager you will:
- Coordinate and maintain our websites with regards to product and catalogue uploads, new content creation, functionality and user experience
- Monitor our websites daily to ensure they are running smoothly and are up to date
- Assist in onboarding new Ecommerce clients
- Work with relevant team members to help facilitate digital marketing strategy- including newsletters and other e-marketing activities
- Execution and maintenance of products, pricing, and online promotional activity
- Work alongside other members of the IT department to complete tasks and meet deadlines
- Ensuring all sales orders/picking slips are processed efficiently
- Processing and reconciling e-commerce orders
- Labeling orders with accuracy
- Communicating with sales office and warehouse about order progress
- Communicating with couriers to ensure pickups are scheduled