Copy of Unitex - Careers

Customer Service

 

  • Working with customers over the phone, via web enquiries and occasionally face to face.
  • Handling customer queries and using your problem solving skills to rectify issues in a timely and professional manner.
  • Tracking freight through our various courier companies via web and over the phone.
  • Taking, entering and following up orders from our customers.
  • Maintaining your own customer base

 

E-commerce role

Reporting to the Ecommerce Manager you will:

  • Coordinate and maintain our websites with regards to product and catalogue uploads, new content creation, functionality and user experience
  • Monitor our websites daily to ensure they are running smoothly and are up to date
  • Assist in onboarding new Ecommerce clients
  • Work with relevant team members to help facilitate digital marketing strategy- including newsletters and other e-marketing activities
  • Execution and maintenance of products, pricing, and online promotional activity
  • Work alongside other members of the IT department to complete tasks and meet deadlines

 

Logistics Co-ordinator

  • Ensuring all sales orders/picking slips are processed efficiently
  • Processing and reconciling e-commerce orders
  • Labeling orders with accuracy
  • Communicating with sales office and warehouse about order progress
  • Communicating with couriers to ensure pickups are scheduled